I understand exactly what you are talking about — we faced similar problems when we launched a subscription-based equipment rental service. At the first stage, we had simple verification via a passport photo, plus a selfie. All this took a lot of time to check, and sometimes did not even help against fraud. In the end, we decided to look for a solution that would automate and strengthen verification. That is how we came across Trust Swiftly. We have been working with it for almost six months, so we have some practical experience. The biggest advantage of this platform is flexibility. We have created several scenarios depending on the risks, and if the user gets into the “yellow zone” in scoring, he is offered to undergo
NFC identity verification. And here, frankly speaking, at first we were worried: will users get scared, will applications pour in? But in practice, everything turned out to be not so scary. Most modern smartphones support NFC, especially in cities, and the procedure itself takes 30-40 seconds, no more. The process goes like this: the user receives a short instruction on the screen (you can customize the text), holds the passport to the phone - and then Trust Swiftly itself pulls data from the chip, including name, date of birth, series, expiration date, and so on. No magic - just reading from the electronic passport, like at the airport. The main thing is to explain why this is necessary. We made hints with icons and short phrases so as not to overload with text, and it worked: more than 80% of users who support NFC pass this check without questions.
